FAQ

1.How do I install the doorbell?

  • Download the App: Search for "HelloDoorbell" in the app store, download, install, and register an account.

 

  • Bind the Device: Press and hold the side button on the repeater for 3 seconds until the green light flashes. Connect your phone to Wi-Fi, open the app, scan the QR code on the back of the doorbell, and follow the prompts to bind the device.

 

  • Install the Doorbell on the Wall: You can install it by drilling holes or using adhesive. We provide strong adhesive stickers, flat surface mounting plates, corner mounting plates, and downward viewing angle mounting plates. Choose the suitable method based on your wall surface.

 

2.Is the doorbell's recording function always on?

  • The doorbell is in low-power sleep mode under normal conditions. The camera only starts recording when the radar function is activated.

 

3.Does the doorbell's radar system give false alarms?

  • The doorbell uses a 24GHz millimeter-wave radar as a motion detection sensor, triggering only when a human body passes by, greatly reducing false alarms and ensuring no delay in triggering.

 

4.How is the doorbell's Wi-Fi performance?

  • The doorbell has dual-band Wi-Fi, connecting to both 2.4GHz and 5GHz bands, compatible with all routers. It uses Wi-Fi HaLow technology, which has lower power consumption, higher security, stronger penetration, and a longer range than traditional Wi-Fi. It maintains strong and stable signals even beyond 1 km.

 

5.How is the doorbell's camera performance?

  • The doorbell features a 1080P HD wide-angle camera with infrared night vision. It has a 125-degree horizontal range, 145-degree diagonal range, and 70-degree vertical range.

 

6.How durable is the doorbell?

  • The doorbell is IPX5 waterproof and can withstand high temperatures up to 70°C and low temperatures down to -40°C. The pull switch can endure a single pull force of 14kg and has passed 100,000 pull tests.

 

7.Can the doorbell be stolen?

  • The doorbell has a built-in tamper alarm. Any attempt to disassemble the doorbell or remove the battery triggers the alarm. Only users authenticated through the app can disassemble it.

 

8.How long can the doorbell's videos be stored?

  • The doorbell supports both local and Amazon cloud storage. Local storage keeps videos for 7 days, after which they are automatically deleted. Amazon cloud storage retains videos for 180 days before automatic deletion.

 

9.How can I avoid missing visitors when busy?

  • If there is no response 30 seconds after a visitor rings the doorbell, an English voice prompt will ask the visitor to leave a message. The AR video message will be pushed to the user via the app.

 

10.What interesting features does the doorbell have?

  • The HelloDoorbell app includes an AR SDK for interactive AR features, making communication between visitors and homeowners more fun and engaging. Users can also adjust the volume and customize ringtones through the app.

 

11.What is the product warranty period?

  • The doorbell comes with a 7-day no-questions-asked return policy and a one-year free warranty service.

 

12.What accessories are included with the product?

  • The package includes the doorbell, repeater, a pack of screws, a screwdriver, a power cord, adhesive stickers, flat surface mounting plates, corner mounting plates, and downward viewing angle mounting plates.

 

13.How long does it take to remove the doorbell for charging?

  • The doorbell features a perovskite solar panel with high weak-light performance, capable of converting both sunlight and LED light into electrical energy. Along with the built-in 5800mAh high-capacity battery, it provides dual assurance for extended battery life. When fully charged, it can last for up to three months.

 

14.How long are the videos recorded by the doorbell?

  • Videos triggered by the radar are 15 seconds long. There is no time limit for videos recorded through the mobile app.

 

15.Can the doorbell's radar motion detection feature be turned off? What are the benefits and drawbacks of turning it off?

  • The radar feature can be manually turned off in the app. Turning off the radar feature effectively extends battery life but reduces the security level. Users should decide whether to turn it on or off based on their specific situation.

 

16.Where is the doorbell's charging port? Does it support fast charging? How long does it take to fully charge?

  • The charging port is located on the back of the doorbell, below the power button. It does not support fast charging. Using the TYPE-C charging port, it takes approximately 7 hours to fully charge.